Cancellation

CitationFeed billing is managed through Creem (Merchant of Record). Subscriber owners cancel trials and paid subscriptions from Billing. This page explains what happens when you cancel and how refunds work.

1. Sign in as the Subscriber owner and open Billing.
2. Choose Cancel trial or Cancel subscription, and confirm.
3. Optionally open Manage payment method for the Creem customer portal (cards, invoices, and other self-serve billing options).

If you cancel while trialing, access ends immediately and you are not charged for the base subscription. Starting another base trial may be limited by CitationFeed’s trial eligibility rules (same email, and for most company domains the same email domain, within the cooldown window).

Canceling an active paid base subscription schedules cancellation at period end. You keep current entitlements through the end of the billing cycle; Digests and Lead browse then stop until you subscribe again. Removing an add-on is separate: entitled coverage for that Agency continues until period end, then stops. Non-entitled historical Leads become inaccessible after an add-on is removed.

Except where required by law, CitationFeed does not provide prorated refunds for unused time after you cancel a paid subscription mid-cycle; you retain access through the paid period. Trial cancellations are not charged. Charge disputes, failed payments, and card refunds are handled through Creem as Merchant of Record. Contact support@citationfeed.com if you need help locating an invoice or Creem customer ID.

Seat Add-ons are billed separately from the base subscription. Removing a Team Member from the roster does not automatically refund the Seat Add-on. Manage seats from Team and Billing, or contact support@citationfeed.com.

When entitlement ends, Team Members lose Digest delivery and Lead browse. We may retain account, billing, and support records as described in the Privacy Policy. The shared Lead corpus is not deleted for one Subscriber’s cancellation. To request deletion of account personal data, email privacy@citationfeed.com.

See Support or email support@citationfeed.com from your owner email.